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The Furniture Collection of Cabinet Shapes Group
Design, Price, and Order Custom Furniture Online

Customer Service

At Shape & Furnish, we stand by the quality of our products because each and every piece of furniture is handcrafted in our own premises with high quality materials by our experienced crew. We can and we do inspect every detail in every step of the fabrication process.

Please note that although the images shown in our website are good representations of our products, each hand made piece will vary in color shade, texture and size. We work with natural materials in clear or light finishes that do not obscure their quality but also reveal the natural variations of color tone, grain and texture that often exist even in the same piece of wood. Also, we  make furniture in the custom dimensions specified by our customers. Those dimensions can be different from the  dimensions of the tables displayed in the website gallery .  One of the distinguishing features of quality custom furniture is that no piece is identical to another.

RETURNS

We will accept returns of our hand made  Featured Tables and Featured  Benches for any reason for a full refund, if we are notified of your intention to return the items within 14 days from delivery and the items are returned within 4 weeks  from delivery in the condition  you received them. Return shipping charges do apply.

Free Delivery and Free Returns to all Orders of Featured Tables and Featured Benches  delivered in all boroughs of NYC.

We will not be able to accept returns of custom orders, including customized orders of the Featured Tables and Benches designs, unless the reason for the return is damage during transit. 

Please note that all items are hand made in our studio after the placement of an order. We do not sell pre-fabricated items. For the purposes of the Return policy, a custom order is an order of an item made in the following ways: 

i) By following the five steps sequence of designing a custom item after clicking the Design your Custom Furniture Now!  in the home page 

ii) By making changes to Featured Tables and Benches by clicking the Customize Yours option in a Featured item product page and 

 iii) By submitting a custom order of an item that is not available on the website through the Contact  form.  

Please note that we will not accept returns of items on sale if they are marked as "Final Sale" , unless the reason for the return is damage during transit. 

When you receive your furniture, please inspect it carefully. If it was damaged during transit, we advise you not to accept the delivery. If you discover the damage after the delivery was made, please notify us immediately or within 7 days from delivery. PLEASE DO NOT DISCARD ORIGINAL PACKAGING IF YOU WANT TO REQUEST A RETURN. Depending on the kind of damage and your location, we will make prompt arrangements for either repair and/ or return or exchange.

DELIVERY/SHIPPING

Calculation of Charges

* FREE DELIVERY AND INSTALLATION IN ALL BOROUGHS OF NYC. Type NYCFREE coupon at Checkout.

*Flat fee of $99 for home delivery/ installation service for unlimited number of pieces of furniture per trip for customers who live within a 100 mile radius from our premises (beyond the 5 boroughs of NYC). 

*Flat fee of $199 for shipping of unlimited number of pieces of furniture per shipping address in a 101- 200 mile radius from our premises. 

*Flat fee of  $ 299 for shipping of unlimited number of pieces of furniture per shipping address located  more than 200 miles away from our premises. 

Some overweight and oversized items may carry shipping surcharges.Shipping to particularly remote locations may result to additional charges. If shipping costs for your order exceed those calculated during checkout, we will contact you to verify your order and any additional costs. 

We do not ship to Alaska and Hawaii. We do not make international shipments.  

Please contact us if you wish to arrange the pick up of your furniture directly from our premises. In that case, any shipping or delivery charges added to your order in checkout will be fully refunded to you in the original form of tender. Please note however, that if you make your own arrangements for the pick up of your furniture, we will have no responsibility for any damage to the furniture that may occur during transit.

Delivery/ Shipping  time varies according to the size and specifications of your order. We make every effort to complete and ship or deliver most orders within 2- 3 weeks of their receipt. If you requested an extended change/cancel period (5 business days) you should allow additional time for the fabrication of your order. If there is a delay for any reason from this timetable, we will contact you with updates.

Shipping of all furniture items will be arranged through regular  Ground or Freight services. We will notify you when your items are shipped and we will send you a tracking number to track your shipment. 

CHANGE/CANCEL ORDER POLICY

An order can be changed or cancelled for a full refund in the original form of tender within 48 hours of its placement. 

During the same period of time (48 hours after placement of an order) you may send us a written request for samples of the primary materials that will be used for the fabrication of your order.  

You have the option to request an extension of the change/cancel period for a total of 5 business days after the placement of your order, so you have the time to receive and view your samples. Your request should be sent to customerservice@shapeandfurnish.com .

Requested samples of materials that will be used in the fabrication of the items you purchased will be mailed to you free of charge with First Class mail.  Samples for orders that are changed or cancelled during the requested extended change/cancel period (5 business days) will carry a charge of  $15 per piece plus shipping unless you return them to us within 7 days from your change/cancellation order.

CONTACT US 

If you wish to request a variation of one of our designs beyond the  range of options offered through our website, or you would like assistance on how to best use our products and services, please call us at 718-729-0801/(917) 391-7888 or send us an email at  customerservice@shapeandfurnish.com